Promise develops software that enhances government efficiency for all citizens, with a focus on supporting hard-working, low-income Americans.

Our approach modernizes and personalizes government services, ensuring efficient and respectful public service. We prioritize dignity and respect in every interaction, fostering improved outcomes for all.

What our partners are saying…

  • "The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30 plus years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise has been extremely successful in the timely distribution of much-needed funding.”

    George B. Hayes, P.E.

    Director of Utilities, Chesterfield County, VA

  • “During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.”

    Tony Parrott

    CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

  • “Promises made, promises kept… Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process… Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).”

    Chokwe Antar Lumumba

    Mayor of the City of Jackson, MS