Promise goes beyond payment processing to provide the most comprehensive payments platform for utilities and government agencies. With unmatched flexibility, customer engagement and automated affordability programs, we deliver increased revenue by making it easier to pay.
Promise understands that each customer is unique with their own preferences and habits for payments. Online, on the phone, or in person, Promise provides the safe, secure options that customers are most comfortable with.
Promise believes accessibility is one of the cornerstones to payments success. We reduce payment friction by offering users a broad range of both traditional and alternative methods of bill pay.
Promise allows customers to manage their payments and budget their bills in real time. From swapping their payment method to changing their payment schedule, customers can instantly update their preferences to make sure their payment success is uninterrupted.
Promise partners with all types of local governments and utilities to provide simple, secure payment and affordability solutions.
We help utilities increase payment success through convenient payment options, flexible payment plans and automated affordability programs.
We make payments simple by offering a holistic approach to accounting, compliance, and processing.
We partner with government departments to facilitate payment agreements that lead to better outcomes for parents and government.
During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.
Promise has been great to work with.
The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.
It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.
If I had any questions, the PromisePay team was always there to support me.
Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.
I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.
PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.
Promise brings new innovative ideas supported by data.
I was just so happy to find a program that actually cares about people. The PromisePay team was great to work with.
This organization is a miracle. Seriously.