Focused on outcomes.
Driven by data.
Powered by people.

Working at Promise

Promise was founded to improve outcomes for individuals. We help individuals avoid late fees, utility shutoffs, vehicle impounds and collections through flexible payment options and support.

Promise employs technology and modern payment methodologies to make payments simple and efficient. We leverage data analytics and digital strategies to understand what engages and motivates individuals.

Open Roles

While the company originated in Oakland, CA, we now have employees across the country.  We are a highly collaborative group even though we are geographically diverse.

Account Executive, Utilities

We are looking for an experienced sales professional to join our utilities team. As the functional expert, you will be expected to partner with other members of the utilities practice and lead opportunities from the first meeting to go live, execute the playbook, manage internal processes, manage customer relationships, and above all, close deals

Business Development, Gas & Electric Utilities

We are looking for an experienced business development professional to lead our energy practice within our utilities team. As an industry expert, you will be expected to help generate business in the industry through your connections and deep expertise. Partner with other members of the utilities practice to create opportunities and help shepherd deals from beginning to close.

Business Development, Water Utilities

We are looking for an experienced business development professional to join our utilities team. As an industry expert, you will be expected to help generate business in the industry through your connections and deep expertise. Partner with other members of the utilities practice to create opportunities and help shepherd deals from beginning to close.

Proposal Manager, Utilities

The Proposal Manager (PM) is responsible for proposal management and strategic writing for Request for Information (RFI), Request for Proposals (RFP) and customized support for State and Local governments. Responsible for ensuring compliance and delivery of all proposal deliverables to the external client, the PM maintains insight into all phases of the Proposal Team process.

Sales Operations Manager

The Sales Operations Manager will be primarily responsible for managing the Revenue team’s strategy, GTM operations, planning, training, and enablement to ensure the business is delivering to plan. They will work closely with other key partners across the revenue team and other operational teams to help achieve goals. They will also be responsible for developing operational workflows, creating reporting mechanisms, streamlining internal processes, driving operational efficiencies and providing executive level program updates.

Senior Account Executive, Team Lead

We are looking for an experienced sales professional to lead our sales efforts for the utilities vertical. As the functional expert, you will be expected to partner with other members of the utilities practice and help close deals by putting people in a position of success, formulating a GTM strategy, building a playbook, installing processes, and mentoring others. We want you to partner with the existing team and help them to close the existing pipeline, while you come up to speed on our products, value proposition, and the utilities industry.

Backend Engineer (Sr/Staff/Principal)

We’re looking for agile, mission-driven backend engineers to build better products for governments and the people they serve. We are in early stages of building our core product and offerings. You will have tremendous opportunity to build a product from the ground up and influence the strategic direction of the company. We are changing the way the government operates and interacts with its constituents. This is a unique opportunity in an extremely fast-growing startup that is poised to become the next unicorn.

Full Stack Engineer (Sr/Staff/Principal)

We’re looking for agile, mission-driven full stack engineers to build better products for governments and the people they serve.

Customer Success Operations

The Customer Success Operations role (CSO) provides support and leverage to the Customer Success team by designing, managing, and refining replicable systems for growth. The CSO supports the inner-workings of the team by identifying the capacity, processes, and tooling required to streamline workflows within the CS team. The CSO will work closely with the Head of Customer Success and functional leads across the business to align the CS playbook and execution strategy with current and future business needs.

Business Analyst

As a Business Analyst at Promise, you’ll play a critical role in helping shape the future of our product. You’ll own the “whys” of our product: why it works, for which type of client and customer, under what type of circumstances, and where we can improve.

Customer Success Associate

We’re looking for an experienced, sales-oriented Customer Success Associate (CSA) to join our growing team. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers and engage and assist existing ones.

Don't see a role for you?

Drop us a note. We are rapidly expanding and always looking for talented mission-driven individuals.

hello@promise-pay.com