Promise was founded to improve outcomes for individuals. We help individuals avoid late fees, utility shutoffs, vehicle impounds and collections through flexible payment options and support.
Promise employs technology and modern payment methodologies to make payments simple and efficient. We leverage data analytics and digital strategies to understand what engages and motivates individuals.
While the company originated in Oakland, CA, we now have employees across the country. We are a highly collaborative group even though we are geographically diverse.
The Customer Success Operations role (CSO) provides support and leverage to the Customer Success team by designing, managing, and refining replicable systems for growth. The CSO supports the inner-workings of the team by identifying the capacity, processes, and tooling required to streamline workflows within the CS team. The CSO will work closely with the Head of Customer Success and functional leads across the business to align the CS playbook and execution strategy with current and future business needs.
As a Business Analyst at Promise, you’ll play a critical role in helping shape the future of our product. You’ll own the “whys” of our product: why it works, for which type of client and customer, under what type of circumstances, and where we can improve.
We’re looking for agile, mission-driven full stack engineers to build better products for governments and the people they serve.
Drop us a note. We are rapidly expanding and always looking for talented mission-driven firstname.lastname@example.org