Focused on outcomes.
Driven by data.
Powered by people.

Working at Promise

Promise was founded to improve outcomes for individuals. We help individuals avoid late fees, utility shutoffs, vehicle impounds and collections through flexible payment options and support.

Promise employs technology and modern payment methodologies to make payments simple and efficient. We leverage data analytics and digital strategies to understand what engages and motivates individuals.

Open Roles

While the company originated in Oakland, CA, we now have employees across the country.  We are a highly collaborative group even though we are geographically diverse.

Director of Business Development

We are looking for a smart, experienced, polished, curious, hard-working soul who is looking to transition into business development. You might be working in strategy consulting, investment banking, private equity, venture capital or a technology company and you’ve been doing amazing work, but you want to move beyond strategy, corporate development, or M&A, and you’re interested in building something. You want to help a start-up to find new markets, build new products, land new clients, plot new strategies, and help the company to succeed. You’ve been looking for an opportunity to take your experiences and figure out how to make them work in a fast growth start-up even though you may not have the hands-on experience.

Proposal Manager, Utilities

The Proposal Manager (PM) is responsible for proposal management and strategic writing for Request for Information (RFI), Request for Proposals (RFP) and customized support for State and Local governments. Responsible for ensuring compliance and delivery of all proposal deliverables to the external client, the PM maintains insight into all phases of the Proposal Team process.

Backend Engineer (Sr/Staff/Principal)

We’re looking for agile, mission-driven backend engineers to build better products for governments and the people they serve. We are in early stages of building our core product and offerings. You will have tremendous opportunity to build a product from the ground up and influence the strategic direction of the company. We are changing the way the government operates and interacts with its constituents. This is a unique opportunity in an extremely fast-growing startup that is poised to become the next unicorn.

Frontend Engineer (Sr/Staff/Principal)

We’re looking for agile, mission-driven frontend engineers to build better products for governments and the people they serve. We are in early stages of building our core product and offerings. You will have tremendous opportunity to build a product from the ground up and influence the strategic direction of the company. We are changing the way the government operates and interacts with its constituents. This is a unique opportunity in an extremely fast-growing startup that is poised to become the next unicorn.

Customer Success Operations

The Customer Success Operations role (CSO) provides support and leverage to the Customer Success team by designing, managing, and refining replicable systems for growth. The CSO supports the inner-workings of the team by identifying the capacity, processes, and tooling required to streamline workflows within the CS team. The CSO will work closely with the Head of Customer Success and functional leads across the business to align the CS playbook and execution strategy with current and future business needs.

Customer Success Associate

We’re looking for an experienced, sales-oriented Customer Success Associate (CSA) to join our growing team. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers and engage and assist existing ones.

Don't see a role for you?

Drop us a note. We are rapidly expanding and always looking for talented mission-driven individuals.

hello@promise-pay.com