PromisePay for Utilities

Families rely on the essential services provided by utilities on a daily basis. Promise allows utilities to engage and connect with customers to ensure the uninterrupted delivery of these services with simple, secure payment solutions.

We offer comprehensive omnichannel payment options and online bill presentment for efficient billing. In addition we provide automated payment plans as well as affordability and assistance programs to support customers that may be struggling financially.

We are able to provide these value-added solutions with limited impact to your organization through seamless integrations and unmatched technical support.

  • Seamless integration with existing customer information systems
  • Flexible options for paying current and past due balances, avoiding shutoffs and late fees
  • Proactive engagement to increase enrollment and improve success rates

PromisePay for Court Payments

We make payments simple by offering a holistic approach to accounting, compliance, and processing.

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PromisePay for Child Support

We partner with government departments to facilitate payment agreements that lead to better outcomes for parents and government.

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PromisePay for Parking and Traffic Violations

We improve payment rates by offering tailor-made payment plans and methods that suit your community.

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During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District

Promise has been great to work with.

The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.

Sgt. Chad Violet
Community Supervision Unit
 Cass County Sheriff’s Office

It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.

If I had any questions, the PromisePay team was always there to support me.

Rebeccah Turner-Blair
PromisePay client


Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.

Samantha Klein
Director of Administration 
Marin County Probation Department

I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.

PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.

Bria Wilson
PromisePay client




Promise brings new innovative ideas supported by data.

Chief Wendy Still
Alameda County Probation Department




I was just so happy to find a program that actually cares about people. The PromisePay team was great 
to work with.

Kendra James
PromisePay client



This organization is a miracle. Seriously.

Windy Brown
PromisePay client