Solutions for Utilities

Promise increases revenue for utilities by helping their customers tackle existing debt and avoid service interruptions. We offer flexible payment plans, simple relief distribution, and easy online account lookup to help struggling customers get back on track. Our sophisticated marketing and outreach tools make it easy for customers to enroll and stay current, and we offer a broad range of traditional and alternative payment methods.

  • Seamless integration with existing customer information systems

  • Flexible options for paying off balances and avoiding disconnections and late fees

  • Streamlined relief distribution that can be immediately applied to a customer’s balance

  • Relief Distribution

    Promise helps government agencies more effectively reach out to and enroll eligible participants into affordability programs such as LIHWAP.

  • Payment Plans

    The PromisePay Platform offers effective payment plan solutions, increasing revenues for utilities and government agencies while increasing dignity for low income households. 

  • Rebates

    Our streamlined system to administer rebates makes it easier for residents to save money on energy bills, upgrade to clean energy equipment and improve energy efficiency.

  • Outreach & Enrollment

    Our results-driven approach helps you increase program participation by reaching and enrolling the highest number of eligible residents.