Families rely on the essential services provided by utilities and Promise helps customers avoid service interruption with simple, secure payment solutions. We offer flexible payment options, online bill presentment and automated payment plans to get struggling customers back on track.
Promise also supports affordability and assistance programs. Our COVID Relief Portal allows for the rapid distribution of financial assistance grants from local, state and Federal sources such as LIHWAP and the CARES Act. Promise provides an easy, mobile-friendly experience for customers to apply for assistance that can be instantly applied to their balance.
PromisePay's flexible payments and engagement solutions allow jurisdictions to create custom payment arrangements through a single platform.
Our ability to seamlessly integrate with existing software ensures reconciliation with accounting and auditing requirements.
Child support is the lifeline for primary caregivers and their dependents.
PromisePay facilitates custom payment arrangement options that set parents up for success.
Programmatic outreach and support helps keep individuals on track for improved outcomes for all parties.
The cost and collections of delinquent parking and traffic fines have both economic and social implications for agencies and individuals alike.
Providing automated payment plans and outreach can improve payment compliance and reduce the number of individuals subject to enforcement, impoundment and collections.
During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.
Promise has been great to work with.
The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.
It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.
If I had any questions, the PromisePay team was always there to support me.
Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.
I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.
PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.
Promise brings new innovative ideas supported by data.
I was just so happy to find a program that actually cares about people. The PromisePay team was great to work with.
This organization is a miracle. Seriously.